Frequently Asked Questions

Growth & Guidance Counseling staff will conduct a brief telephone intake, where they will ask information regarding you, including your demographics and contact information. You may be asked what issues or concerns prompted you to call so that you can be matched with a therapist. If you are electing to use insurance, it would be helpful to have your insurance card handy since that information will also be taken. Our therapists are “in-network” providers for many insurance networks. You may also choose to use your “out-of-network” benefits. Once the telephone intake is completed, our staff will schedule an appointment based on availability.

Effectiveness and benefits may differ for us all as we are all so different and our life experiences, circumstances, and perceptions vary. However, if you are expecting emotional pain and/or anxiety, some initial relief may be noticeable after a few counseling sessions. Some people experience relief within a few sessions, when they apply themselves and significant change in 3-6 months. If you’re seeking to experience personal growth. That is a lifetime experience and continued effort towards change. When you no longer need professional counseling, we are available to provide coaching that will assist you as you continue in your growth to a point where you are free to grow without the help of a professional therapist or coach.

A typical session for an individual is around $150 for individuals and around $180 for couples. Group sessions typically are $200 and more depending on the number of people requested for the group session.

Yes, we accept the following insurances: Blue Cross Blue Shield PPO, CIGNA, United Healthcare, Aetna, Optum Health/UMR.

* Must include behavioral health outpatient office benefits.

Yes, we are currently accepting new clients for private pay and certain insurances.

Each session is about 45-60 minutes depending on the service being provided. Individual sessions are typically about 50 minutes in length.

Sure! Although you are the one with the diagnosis, there may be others that your therapist will ask to attend therapy along with you. Those may include your spouse or other members of your household or family. Should this occur, it may mean that your therapist believes that your diagnosis and treatment is related to or can benefit from having others involved to support the process.

Absolutely! Yes! As a client there are laws that protect your privacy and the confidentiality of treatment are listed primarily in federal and state statutes under Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA). There may be additional laws listed within the statutes of the state in which you are receiving therapy. The laws are established to protect your privacy and keep all your information confidential.

Exceptions: When it comes to client confidentiality, there are certain exceptions to the rules. Specifically, to do with child abuse, elder abuse or concerns of you hurting yourself or others. Should your therapist have reason to believe that any of these situations are possible, he/she is by law required to report to the appropriate state agency. 

It is important that you know that if you do not keep a scheduled appointment without calling ahead of time to cancel or reschedule, the therapist will, likely, no longer consider for scheduling or as a client. You may call to reschedule at a later date but, depending upon how long it has been, you may have to fill out new client paper work.

It is the responsibility of the client to notify the office 24 hours in advance when cancelling an appointment. If 24 hours is not given, a $50.00 late cancellation/no show fee will be charged. This fee is not covered by insurance, and will be billed directly to the client.

Please make sure to read all of our Office and Fee Policies before making decisions regarding cancellations. These policies can be found in our New Client Consent Packet.

You and your therapist will collaborate to work on a treatment plan. Once you have demonstrated some progress, the therapist will inform you and continue to guide you towards the targeted goals. When the targeted goals are met and you  and the therapist agree that you are ready for discharge, then you will be discharged.

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